As Vice President, Customer Experience Center, Bradley Garrett ensures that VMS BioMarketing teams develop and deliver education and training programs that meet the strategic objectives of clients, with measurable results and the highest-quality service.
Brad is a seasoned professional with experience developing strategic programs and driving flawless execution. Possessing a strong technical background, throughout his career he has applied a customer and client-focused mindset with data and analytics to solve problems in support of business goals. His leadership roles in client service, sales implementation, and operations give him an extraordinary ability to find solid, customized solutions that streamline and enhance services at every level of an organization. Resilient and innovative, Brad leads teams that are customer-focused, operationally sound, technology-centric, and consistently effective.
Before joining VMS, Brad held a variety of progressively responsible leadership roles at Allegion (formerly Ingersoll Rand Security Technologies) including execution of a go-to-market strategy for the project-based construction channel as well as oversight of IT with an emphasis on the organization’s digital transformation strategy. Brad was also responsible for building the Customer Care Operations team which included the contact center process, technology, and reporting as well as customer experience.
Brad earned his MBA from the Kelly School of Business at Indiana University. He also holds an engineering degree from Rose-Hulman Institute of Technology, and he is lean six sigma certified.