Jessica Rhodes has worked in the field of client operations and customer experience for more than 16 years after beginning her career with VMS in 2004. She returned to VMS this spring as Director of Strategic Account Management. In her role, Jessica partners with our clients on the strategic objectives for their educator programs and executes on those deliverables. By connecting clients with internal teams, Jessica creates a detail-oriented process that works cohesively. She enjoys opportunities to be innovative throughout the process to ensure that the strategy being used is optimized for the client. In her work at VMS, Jessica appreciates the passion the company has for helping patients and the trust she has in leadership and her coworkers. She enjoys collaborating with her team to problem solve and deliver unique and innovative solutions for our clients.

Prior to rejoining VMS, Jessica spent time at Indiana University Health as a Program Manager for Member Services. She also worked as the Director of Client Operations with Centerfirst, where she managed resource planning, employee performance and development planning for the operations team. Jessica graduated from Indiana University after studying Telecommunications and Business.

OUR TEAM MEMBERS

Andrea Heslin Smiley

President and CEO

Jen Wilson

Chief Financial Officer

Abigail Mallon

SVP, Strategic Account Management and Chief Compliance Officer

Sam Watson, RPh

VP, Field Educator Networks

Neal Rothermel

Principal Officer

Mandy Moore

Principal Officer

Renee Brochhagen

Chief Information Officer

Lauren Dwyer

Director, Strategic Account Management

Valerie Kinman

Executive Director, Centralized Operations and Quality

Jennifer Stephenson

Senior Director, Strategic Account Management

Michelle Williams

Senior Director, Customer Experience Center

Tonya Broyles, PhD, RN

National Clinical Director

Ryan Downham

Director, Applications Development

Apryl Flanary, BSN, RN, OCN

National Clinical Manager

Nancy Logan

Senior Counsel